Return Policy

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Overview

At Perfumeglowaroma, we are committed to delivering high-quality business card printing services. This Return Policy outlines the conditions under which we accept returns and provide refunds or reprints.

Custom Printed Products

Business cards are custom-printed products created specifically for each customer. Due to the personalized nature of our services, we have specific guidelines for returns and refunds.

Quality Guarantee

We stand behind the quality of our business card printing. If your order has a printing defect or error caused by Perfumeglowaroma, we will reprint your order at no additional cost or provide a full refund.

Defects We Cover

• Printing errors or defects in color reproduction
• Incorrect cutting or trimming
• Wrong quantity delivered
• Damage during production or shipping
• Wrong product specifications

Customer Responsibility

We are not responsible for errors that originate from customer-supplied files or approved proofs. This includes:

• Spelling or grammatical errors in approved designs
• Low-resolution images or poor file quality
• Incorrect information provided by the customer
• Design elements that were approved in the proof

Proof Approval Process

Before printing begins, customers receive a proof for approval. By approving the proof, you confirm that all information, design elements, colors, and specifications are correct. Once approved, changes cannot be made and the order proceeds to production.

Return Timeframe

Claims for defective products must be made within 14 days of receiving your order. Please contact us immediately if you notice any issues with your business cards.

How to Initiate a Return

To request a return or reprint:

1. Contact us at service@perfumeglowaroma.world or call +64 4 384 2126
2. Provide your order number and description of the issue
3. Include photos showing the defect or error
4. Our team will review your claim within 2 business days

Resolution Options

If your return claim is approved, we offer the following options:

• Free reprint of your business cards with corrections
• Full refund of the purchase price
• Partial refund if only some cards are affected

Non-Returnable Items

The following situations are not eligible for returns or refunds:

• Change of mind after production has begun
• Minor color variations inherent to the printing process
• Errors present in the approved proof
• Dissatisfaction with design choices you approved
• Orders placed more than 30 days ago

Order Cancellations

Orders can be cancelled before production begins for a full refund. Once production has started, orders cannot be cancelled. Please contact us immediately if you need to cancel an order.

Refund Processing

Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Shipping for Returns

If a return is due to our error, we will provide a prepaid shipping label. For returns due to customer error or change of mind, the customer is responsible for return shipping costs.

Damaged During Shipping

If your business cards arrive damaged due to shipping, please contact us within 48 hours with photos of the damage and packaging. We will work with the courier and arrange for a replacement or refund.

Customer Satisfaction

Your satisfaction is important to us. If you have concerns about your order that are not covered by this policy, please contact us to discuss possible solutions. We value our customers and strive to resolve all issues fairly.

Contact Information

For questions about returns or to initiate a return, please contact us:

Perfumeglowaroma
16 Fifeshire Avenue, Te Aro, Wellington 6011, New Zealand
Phone: +64 4 384 2126
Email: service@perfumeglowaroma.world